Here is a guide to managing highly resistant behaviour.1 Always ensure you are safe Find out whether you can access training on managing aggression.
Take responsibility for your own personal safety and follow procedures such as visiting in pairs, carrying a mobile phone, having a call-back procedure at the end of your visit and parking your car facing the way you intend to leave.
First there are threats of violence towards the school staff, or students.
Threats of violence, depending on your jurisdiction, can be illegal, and since you can never know which ones are serious and which ones are simply meant to intimidate, all threats of violence need to be reported to the proper authorities in your school.
There are two kinds of common threats that need to be handled differently.The importance of good-quality, reflective supervision cannot be over-stressed here, because it is within such sessions that the social worker can identify progress or the lack of it.Ray Braithwaite is a freelance trainer specialising in aggression and stress What do you think?2 Identify resistant behaviour yourself Keep factual notes with dates and descriptions of any behaviour that indicates intimidation.Look back at the case history on a regular basis to see if there is a recurring pattern.Intimidation has many forms ranging from the more obvious threats, such as shouting and use of abusive language, to the less obvious use of silence, creating a powerful presence and constant bullying.Some family members will even imply that their social worker is incompetent or displaying inappropriate behaviour, and request a replacement.Use straightforward, jargon-free language and back up your argument with dates and examples.Some examples you could relay to the family include:● Agreeing to keep appointments and not doing so ● Hostility or non co-operation● Agreeing to undertake individual actions and failing to achieve or complete them● Putting little effort into making changes work ● Co-operating with some services but not making important changes ● No significant changes identified at reviews● Changes do occur but as a result of the input of workers and not the parent or carer.5 Establish or re-establish a written contract with the parent or carer Identify a set of alternative behaviours you consider acceptable and achievable using the SMART goals: specific, measurable, achievable, realistic and timed.Be clear with the parent about the reason for your visits.Let them know you will be making unannounced visits and will want to see other parts of the house, such as where the child slept the night before.6 Outline reasons why the parent or carer should co-operate Talk through what the service user has to gain from co-operating and offer something, if possible, which may be perceived as a reward for compliance.